Frequently asked questions
Unit codes and packs
What does a “revoked” code mean?
We withdrew the record for that code after it was issued, for example because the unit was recalled, mislabelled or taken out of circulation. Treat a revoked code as no longer valid.
My code returns “not found”. What should I do?
Compare what you typed with the printed code. Codes are not case-sensitive, and they never use the characters 0, O, 1 or I, so a code that seems to contain one of them has been misread. If the code is still not found, email us the code and, if you can, a photo of the label.
Contact usWhat does a genuine pack carry?
A holographic seal, a tamper seal across the opening, and a scratch-off panel that covers the unit QR code and its 6-character code. The panel should be untouched when the pack reaches you.
How to spot a falsified packCertificates
What is a Certificate of Analysis?
The testing laboratory’s report on one batch. It lists each test, the method used, the specification the result was measured against, the result and whether it passed.
How the methods workWho tests the batches?
An outside testing laboratory. Its name and accreditation statement are printed on each certificate and listed on the quality page.
See the quality pageThis site
Is synedica.health the official website?
Yes. It is the official website of Synedica Laboratories, the manufacturer of Synedica products. Other websites using the Synedica name are not run by us.
Official channelsCan I buy a product on this site?
No. The site does not take orders or payments. Wholesale enquiries can be sent by email.
Are the formulations approved by the FDA?
No. Every formulation documented here is supplied for research use only and has not been evaluated by the FDA.
Your data
What does the site record when I check a unit?
The code you submit, the country the check came from, and a one-way hash of your IP address and browser, used to count how many different devices have checked a code. The raw IP address is not stored. If you register a unit, the email or phone number you enter is stored, and a cookie on this device remembers the units you checked or registered.
More
Related pages
- Verify a unitCheck the code printed on your unit label.
- Certificates of AnalysisLaboratory reports for each batch, as issued.
- Instructions for useThe booklet supplied in the box, on screen.
- QualityThe release path, the tests and the testing laboratory.
Other questions
Email us. Include your code if the question is about a specific unit.