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Product authentication

Instructions and unit verification

Step 1 · Instructions for Use

Read the instructions before first use

Confirm that the product name and strength match your pack. Each product has its own booklet.

Step 2 · Unit Verification

Confirm the unit is genuine

Find the unit code

The unit QR code and its 6-character code are under the scratch-off panel. They are separate from the QR code that opened this page.

Scan

Scan the unit QR code with your phone camera.

Or enter the code

Codes never contain the letters O or I, or the digits 0 or 1.

What the result means

  • Verified

    The code matches a genuine, active unit. Save the certificate and register the unit.

  • Previously checked or registered

    The code is genuine but has been checked or registered before. This can follow a check by the seller, or indicate a copied label. Follow the instructions on the result page.

  • Not recognised

    The code does not match any unit in our records. Do not use the product, and report the seller.

Records for a verified unit

  • Certificate of authenticity

    A dated certificate for this unit, showing its unit number, lot and date of verification.

  • Unit registration

    Register the unit to your email or phone number. Any later check of the same code shows that it is registered.

  • Batch Certificate of Analysis

    The laboratory results for the batch in which this unit was produced.

Pack anatomy

What a genuine pack carries

Check each of these before you open the pack.

What a genuine pack carriesLOTEXPINSIDE THE BOX
  1. Holographic seal
  2. Tamper seal
  3. Scratch-off panel
  4. Information QR code
  5. Batch number and expiry date
  6. Product name and strength
How to check a pack →
Schematic drawing. The position of each feature differs between products.

Counterfeit Warning Signs

Contact us before using the product if

  • The unit verification code is not recognised.
  • The result page shows the unit as registered, and you did not register it.
  • The pack has no verification code, or the label is damaged, covered or placed over another label.
  • The pack was opened before it reached you, or the pen was supplied without its pack.
  • The lot number or expiry date on the pack differs from the result page.
  • The holographic seal, the tamper seal or the scratch-off panel is missing or damaged when the pack arrives.

Questions

Is the code that opened this page unique to my pack?

No. It is printed identically on every pack and only opens this page. The unit verification code is unique to your pen.

Who can see the contact details I register?

Only Synedica staff. Anyone who checks the code later is told that the unit is registered and on which date, never by whom.

The result says the code was checked before. Is the unit counterfeit?

Not necessarily. A seller may have checked the code before handing the unit over. If the unit is not registered, register it now. If it is registered to someone else, report where you obtained it.

I obtained the pen from another person. Can I register it?

If the previous owner registered it, the result page shows it as registered. Contact us and we can transfer the registration to you.

What should I do if I suspect a counterfeit?

Do not use the product. Report the seller using the form below, and include a photo of the pack if possible.

Report a Suspected Counterfeit

If the code is not recognised, or you have doubts about where the product came from, report the seller. Reports go directly to the Synedica team.

Falsified products

What a falsified product is, the warning signs and where to report a suspected falsified product.

Read about falsified products →

Questions about this product? Contact Us →